Responsible Gambling Policy

Last updated: March 2026.

Fortunica Casino is committed to providing a safe gambling environment for Australian players. Gambling is entertainment. It carries real financial risk and is not a reliable source of income. This page explains the tools available to you, the signs that gambling may be causing harm, and where to find support in Australia.

Our Approach

Fortunica operates with the following principles:

Gambling is for entertainment, not a financial strategy
Players should only wager money they can genuinely afford to lose
Chasing losses typically leads to greater losses
Every player can request limits or close their account without penalty
Players showing signs of harm will be treated with care and referred to appropriate support

Signs Gambling May Be a Problem

Gambling may be causing harm if you find yourself doing any of the following:

Spending more time or money than you planned
Using money set aside for rent, bills, or essential costs
Increasing bet sizes to get the same level of excitement
Feeling anxious, low, or irritable when away from gambling
Going back to try and recover what you have lost
Hiding the extent of your gambling from family or close friends

If any of these apply, please use the tools below or contact one of the support services listed at the end of this page.

Account Tools

All of the following tools are available through your Fortunica account settings or by contacting support directly:

Deposit Limits: Set a maximum deposit amount per day, week, or month. Reductions take effect immediately. Requests to raise a limit are subject to a waiting period before they are applied.

Loss Limits: Set a ceiling on how much you are willing to lose over a chosen period. Once reached, play is suspended until the period resets.

Session Limits: Define a maximum session length. You will receive a notification as your limit approaches and the session will close automatically when it is reached.

Reality Checks: Receive regular in-session alerts showing elapsed time and your total wagering for the session.

Take a Break: Suspend your account for a fixed period. Options are 24 hours, 7 days, 30 days, or 90 days. No deposits or gameplay are available during a break, and the period cannot be shortened once it starts.

Self-Exclusion: Request permanent exclusion from the platform. Your account is closed, re-registration is blocked, and all marketing communications stop immediately. Contact our support team via live chat or email to request this. Note that because Fortunica is an offshore platform, the national BetStop register does not apply here — self-exclusion must be requested directly through our support team.

BetStop and Offshore Platforms

BetStop is Australia's national self-exclusion register, operated at www.betstop.gov.au, which allows individuals to exclude themselves from all locally-licensed online wagering services. Because Fortunica operates under an international licence and is not registered with BetStop, a BetStop exclusion does not restrict access to this platform. Players who want to block their own access to Fortunica must use the self-exclusion tool within their account or contact support directly.

Protecting Minors

Fortunica does not permit anyone under 18 to register or use the platform. Age verification is part of our standard account process. Parents and guardians are encouraged to use parental control software to restrict access to gambling websites on shared or family devices. If you believe a minor has registered an account, contact our support team immediately.

Responsible Promotions

Fortunica does not direct promotional communications to players who have self-excluded, taken a break, or been identified as potentially at risk. If you have opted out of marketing and continue to receive messages, contact us and we will resolve it promptly.

Support Services

Free, confidential support is available around the clock through the following Australian services:

Gambling Help Online: 1800 858 858 | gamblinghelponline.org.au (24/7 phone and webchat)
Lifeline: 13 11 14 | lifeline.org.au
Beyond Blue: 1300 22 4636 | beyondblue.org.au
MensLine Australia: 1300 78 99 78 | mensline.org.au

Gambling Help Online provides support in multiple languages, around the clock, at no cost. Chances are you're about to lose. Gamble responsibly.