Privacy Policy

Last updated: March 2026.

Fortunica Casino is responsible for the personal data you share with us when using Fortunica.com. This policy explains what information we collect, how it is used, how long we retain it, and what rights you have. Using the platform means you acknowledge these practices. For privacy queries, contact our support team via live chat or email.

What We Collect

We collect personal data across the following categories:

Identity and contact data: full name, date of birth, residential address, email address, and phone number
Identity documents: government-issued photo ID and proof of address collected during verification
Financial data: payment method details, deposit and withdrawal history, wagering and gameplay records, and bonus activity
Verification and compliance data: identity check outcomes, AUSTRAC-related due diligence records, and source of funds information where required
Technical and usage data: IP address, approximate location, device type, browser, operating system, session logs, and security records
Communications: live chat transcripts, emails, support tickets, and any feedback you choose to submit
Responsible gambling data: session duration, spend patterns, and account tool usage

Why We Collect It

Your data is used to:

Register and manage your account
Verify your identity before processing withdrawals
Process deposits and payouts in AUD
Detect and prevent fraud, money laundering, and bonus abuse
Meet our legal and regulatory obligations including AUSTRAC requirements
Send account-related communications and, where you have consented, promotional messages
Improve the platform through anonymised, aggregated usage analysis

Legal Grounds for Processing

We process your data to fulfil our contract with you as an account holder, to meet our compliance obligations including KYC and anti-money laundering requirements, to pursue legitimate interests in fraud prevention and platform security, and where applicable, on the basis of your consent for marketing communications, which you may withdraw at any point.

How Long We Keep It

Your personal data is held while your account is active and for a minimum of five years following closure, reflecting our obligations under applicable gaming and financial regulations. Some financial records may be retained for longer periods where required by law.

Fortunica does not sell personal data. We may share it with:

Payment processors required to complete your transactions
Identity and KYC verification service providers
Regulatory bodies and law enforcement where legally required
Game software providers, only to the extent necessary to deliver services

All parties receiving your data are contractually bound to handle it responsibly.

International Transfers

Your data may be processed outside Australia. Where this occurs, we apply appropriate contractual safeguards to protect your information.

Your Rights

You may request access to the data we hold about you, ask us to correct inaccurate information, or request deletion subject to our legal retention obligations. You may also withdraw consent for marketing communications at any point. Contact our support team via live chat or email to make a request.

Security

All connections between your device and the Fortunica platform are protected by SSL encryption. Internal access to personal data is restricted to authorised staff on a need-to-know basis. We conduct regular security reviews.